Elite Surface Finishes is committed to protecting the privacy and data rights of our customers, clients, and website visitors. As part of our dedication to transparency and security, we comply with the General Data Protection Regulation (GDPR) and other relevant data protection laws. This page outlines our GDPR practices and how we protect your personal data.
Data Controller
Elite Surface Finishes acts as the data controller for the information we collect and process. If you have any questions or concerns about our data practices, please contact us at:
Email: info@elite-surfaces.com
Address:
Elite Surface Finishes LTD
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
Phone: 0203 442 1282
Personal Data We Collect
We may collect and process the following types of personal data:
- Contact Information: Name, email address, phone number, and address when you contact us directly or fill in forms on our website.
- Website Usage Data: IP address, browser type, pages visited, and other data collected through cookies and similar tracking technologies.
- Transaction Data: If you purchase our services, we may collect payment details and billing information.
How We Use Your Data
We collect personal data for the following purposes:
- Service Delivery: To fulfil orders, process transactions, and provide our services.
- Customer Support: To respond to inquiries, provide customer support, and maintain communication.
- Marketing: To send you information about our services, promotions, and updates, only if you have consented to receive these communications.
- Website Improvements: To analyse website usage and improve our online services.
Legal Basis for Processing
Our processing of your data is based on the following legal grounds:
- Consent: Where you have provided consent for specific uses, such as receiving marketing communications.
- Contract: When processing is necessary for the performance of a contract, such as providing a service you have requested.
- Legal Obligation: When processing is necessary to comply with legal obligations, such as financial records.
- Legitimate Interests: When we have a legitimate interest, such as improving our services, that is not overridden by your rights.
Your Rights Under GDPR
As a data subject under GDPR, you have the following rights:
- Access: You have the right to request access to the personal data we hold about you.
- Rectification: You may request correction of any inaccurate or incomplete data.
- Erasure: You have the right to request the deletion of your data under certain conditions.
- Restriction: You can request the restriction of processing your data in certain cases.
- Portability: You can request to receive your data in a structured, commonly used format.
- Objection: You have the right to object to processing based on legitimate interests or for direct marketing purposes.
- Withdraw Consent: Where processing is based on your consent, you can withdraw your consent at any time.
To exercise any of these rights, please contact us at info@elite-surfaces.com. We will respond to all requests within one month as required by GDPR.
Data Security
We implement technical and organisational measures to protect your personal data from loss, misuse, and unauthorised access. We use secure systems and adhere to best practices for data protection.
Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected or as required by law. Once the data is no longer needed, it will be securely deleted or anonymised.
Third-Party Disclosure
We may share your data with third-party service providers who assist in delivering our services, such as payment processors, marketing services, and web hosting providers. These parties are required to process data in compliance with GDPR and are prohibited from using your data for their purposes.
International Transfers
If we transfer your data outside of the UK or EEA, we ensure that appropriate safeguards are in place, such as standard contractual clauses, to protect your data.
Cookies and Tracking Technologies
Our website uses cookies to enhance your experience and analyse website traffic. For more information, please refer to our [Cookie Policy].
Changes to this GDPR Compliance Statement
We may update this statement to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.